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December 5, 2012

Email’s Indelible Print

Filed under: Communication — Charisse Rockett, PHR, HR Content Specialist @ 6:00 am

In the last few weeks the news reports have been abuzz with the story of the CIA director, a retired general, who through an investigation had email discovered that exposed an affair with his biographer.  He is now the former CIA director after his prompt resignation.  Next, the top U.S. military commander in Afghanistan has also had an email dress-down with a socialite from Florida.  Though the socialite and the military commander were not engaged in an affair, per se, they did exchange words that might be described by some as suggestive.  All this came about because the biographer sent what was perceived to be threatening and harassing emails to the socialite regarding the top U.S. military commander.  Since things like that are not taken lightly, the socialite felt the obligation to report this to her FBI friend, a lengthy investigation ensued, and the rest is history!

HRlaws.com carried an article from the Kansas Employment Law Letter by attorney, Boyd Byers, which gives us food for thought.  He began by quipping, “Don’t put anything in writing that you wouldn’t want to see published on the front page of the newspaper.”  He later stated, “If the CIA director and a four-star general – who should be keenly aware that email lasts forever and can be harvested by forensic experts – aren’t smart or disciplined enough to refrain from saying things in email that they don’t like seeing in the newspaper, how can you expect your organization’s employees to exercise such restraint?”

There are numerous things an employer can do to protect their company’s good name and keep their employees from abusing email privileges.  Frequent communication to employees, both verbal and written, is necessary to impress upon them the importance of proper email use, which translates into mentioning the cheap viagra subject regularly and often.  It would be wise to include the following in your communications policy:

  • Be specific when addressing proper and improper company email usage.
  • Remind employees that the email system is the property of the company and can be accessed or searched at any time.
  • Employees should have no expectation of privacy.
  • Employees are responsible for all communications they send over the company’s email system.
  • Prohibit harassment and other offensive behaviors.
  • Explain using examples, the proper use of the company email, including when to use it and when a conversation is better to be had in-person, especially when it is sensitive or confidential.
  • Clarify why email should be fact-based; it cannot convey emotion or tone and therefore, is easily misinterpreted.
  • Inform employees that improper use of the company’s email system may subject them to corrective action, up to and including termination.

This reminder and the policy tips will hopefully protect you and your employees from expensive court battles and embarrassing newspaper headlines.  And, always remember the adage, “Nothing lasts forever except email!”

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November 26, 2012

The Tricky Task of “Titling”

Filed under: Communication,Compensation — Tags: — Joyce Marsh, HR Content Manager @ 9:27 am

One of the challenges in writing and reviewing job descriptions appears in something that, on the surface, seems so simple – assigning a job title.  For many people, however, it seems to weigh higher in importance than the content of the job responsibilities!  When writing job descriptions I often thought functions such as “clean toilets daily” could be incorporated into the job description as long as the title was to the liking of the incumbents in the position. 

So why are titles so important?  There are probably a number of reasons, such as:

  • Identification of an individual – what’s the first question someone asks when they meet you?  Generally “what do you do?” which you respond with your job title.
  • Identification within the organization – a title often identifies your level of hierarchy in the organization.  Unfortunately, people tend to place importance on an individual’s ranking based on title.

From a compensation perspective, titles are important when looking at external market.  It’s important that job titles assigned to your positions match or are very similar in nature to those of your peers.  For market competitiveness, a title may indicate a certain level of responsibility which in turn results in a range of pay for someone typically performing the job functions of someone in that “job title”. 

Although an external market survey cannot be simply matching job title to job title, if titles are assigned correctly and not over- or under-inflated, it makes the compensation process a lot easier to implement and communicate to employees. 

So don’t let the assignment of job titles over complicate the process of writing job descriptions.  Simply stick to one of my favorite mottos:  “if it talks like a duck, walks like a duck, then it probably is a duck.”

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September 28, 2012

HR Fact Friday: Social Media in the Workplace?

Filed under: Communication,Compliance,General HR Buzz — Paul Hendrycks, VP Sales and Marketing @ 6:00 am

The following article was researched and written by HRN’s own Charisse Rockett and distributed as our September HR white paper. Welcome Charisse to the HRN team. To receive content as helpful and informative as this each month sign up to receive our free HR Legal Update and White Paper by  clicking here.

Are you a social butterfly?  If so, then you are probably an avid reader, poster or blogger of Facebook, Twitter, LinkedIn or other social media websites.  You probably “like,” and “accept” multiple times a day! 

Social media has become the norm for many individuals, businesses and organizations.  It has become an acceptable and effective way to communicate with others who share similar interests and goals.  According to a Nielsen* report, “State of the Media:  The Social Media Report Q3 2011,” Americans spend a considerable amount of their time on social networks.  The report cites 22.5 percent of online time is spent on social networks and blog sites, while 9.8 percent is spent playing online games and 7.6 percent using email.

No doubt, social networks make a person feel connected.  They feel in-touch with the world around them, whether it is with friends and family, or a colleague with a professional connection.  The more time spent and the more comfortable people become with their social networks, the more information they share.  Sometimes too much information!

(more…)

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September 7, 2012

HR Fact Friday: Drafting a Social Networking Policy (part 2 of 2)

Filed under: Communication,Compliance,Employment Law,General HR Buzz — Tags: , , , , , — Paul Hendrycks, VP Sales and Marketing @ 6:00 am

 Below is the second of a 2-part installment on this popular and trending topic. I can’t claim credit for writing this informative post however. It is written by HRN’s own Content Manager, Joyce Campbell. To receive more current and easy-to-read HR topical content directly from HRN at no cost, simply register to receive our monthly HR whitepaper and/or HR Legal Update e-newsletter by going to: http://www.hrnonline.com/HR/WhitePapers/whitepaper-newsletter.asp.

Begin – Part 2 of 2

9. How could social computing help your organization?
a) Professional contacts may use these methods to communicate with your employees.
b) May provide an opportunity to improve community presence or reputation.
c) Creates opportunity to get “the word out” about the company.
d) Can serve as a means to launch marketing campaigns.
e) Can put your company at a hiring advantage by using business sites as recruiting tools.
f) Provides the chance for employees to interact with those in their same fields, increasing employee knowledge, resources, and professional contacts.
g) Keeps morale high.
h) Keeps you in touch with your customers and obtains their feedback.
i) Provides information regarding products and services.
j) Is a means to respond to news stories.
k) Provides a service to customers and the public by answering questions and offering information.

(more…)

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August 22, 2012

No Butts About It – There Are Still Smokers Out There!

Filed under: Benefits,Communication,General HR Buzz,Management Practices,Wellness — Nancy McGee, HR Consultant @ 1:20 pm

There has been a lot of emphasis in the news lately about the growing epidemic of obesity.  We cannot deny that Americans are getting fatter.  The fact remains however, that cigarette smoking is still the leading cause of preventable death in the US each year; accounting for 1 in 5 deaths, or approximately 443,000 lives.

The statistical information cited by the Centers for Disease Control (CDC) shows that in 2010 slightly more men (21.5%) than women (17.3%) smoked.   And (alarmingly so), 20.1 percent of adults aged 18 to 24 are reported as smokers; that is roughly 1 out of every 5 recent high school graduates and college students smoke!  Adults with a college degree are less likely to smoke as are Asians and Hispanics.  States with the greatest number of smokers are found in the Midwest and Southeast; specifically, the lowest prevalence of smoking was found in Utah (9.1%) and the highest in West Virginia (26.8%).

While employers are concerned about smokers and the impact on the organization, the choice to invest in smoking cessation strategies can vary.  The use of penalties (such as increased health insurance premiums) to smokers is rising.  In general, employers are starting to talk openly about smoking and the health risks it presents.   In a report published by www.welcoa.org entitled, “The Burden of Tobacco Use”, they have put together a list of 50 ideas for helping employees in their efforts to quit smoking:  ideas ranging from how to create a smoking cessation program within your company to implementing a non-smoking policy.  It’s a terrific resource and worth checking out.

What are you doing in your company to help people quit smoking?  Let us know . .  .

Look for the full report CDC Report at:  http://www.cdc.gov/tobacco/data_statistics/fact_sheets/adult_data/cig_smoking/index.htm

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August 15, 2012

Obesity: How Does Your State Weigh In?

Filed under: Benefits,Communication,General HR Buzz,Management Practices,Wellness — Nancy McGee, HR Consultant @ 11:02 am

This week the Centers for Disease Control (CDC) released revised1 data showing rates of obesity in the US by state.  Here are some of the key findings directly from the CDC brief:

LOCATION

  • By state, obesity prevalence ranged from 20.7% in Colorado to 34.9% in Mississippi in 2011. No state had a prevalence of obesity less than 20%. 39 states had a prevalence of 25% or more; 12 of these states had a prevalence of 30% or more: Alabama, Arkansas, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Oklahoma, South Carolina, Texas, and West Virginia.
  • The South had the highest prevalence of obesity (29.5%), followed by the Midwest (29.0%), the Northeast (25.3%) and the West (24.3%).
  • See the map of the US with percentages by state.

ETHNICITY and SOCIO-ECONOMIC STATUS

  • Among non-Hispanic black and Mexican-American men, those with higher incomes are more likely to be obese than those with low income.
  • Higher income women are less likely to be obese than low-income women.
  • There is no significant relationship between obesity and education among men. Among women, however, there is a trend—those with college degrees are less likely to be obese compared with less educated women.
  • Between 1988–1994 and 2007–2008 the prevalence of obesity increased in adults at all income and education levels.

HEALTH IMPACT

  • Obesity-related conditions include heart disease, stroke, type 2 diabetes and certain types of cancer, some of the leading causes of preventable death.
  • In 2008, medical costs associated with obesity were estimated at $147 billion; the medical costs for people who are obese were $1,429 higher than those of normal weight.

1    Changes to the CDC’s BRFSS and to exclusion criteria result in a new baseline for estimated state adult obesity prevalence starting with the 2011 data. Because of these changes, estimates of obesity prevalence from 2011 forward cannot be compared to estimates from previous years.    Shifts in estimates from previous years may be the results of the new methods, rather than measurable changes in the percentages. The direction and magnitude of changes in each state varies. These variations may depend on the characteristics of the population

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August 8, 2012

Driving Employee Engagement

Filed under: Communication,Engagement,General HR Buzz,Management Practices,Performance Management — Nancy McGee, HR Consultant @ 1:08 pm

Last week I took a look at the findings from a MetLife Benefits Survey showing the link between employee benefits and employee engagement.  Seems to be a very important topic of late – what does it take to engage employees? And how does that engagement drive an organization’s success?   As economies move through different phases (industrial to technological, for example) and different generations move in and out of the workforce (Gen X vs. Baby Boomers, for example), what’s important to workers is bound to change.  I often wonder though if employers over-complicate the idea of employee engagement.

Yesterday I attended an interesting lunch meeting where the keynote speaker was Don MacPherson, founder and CEO of a company called modernsurvey.  modernsurvey conducts and publishes a semi-annual survey:  “Employee Engagement across the U.S. Workforce”.  The findings of the study are compelling, be sure to check it out:   http://www.modernsurvey.com/news/senior-leadership-key-to-improving-dismal-u-s-employee-engagement.

One of the critical ideas that Mr. MacPherson presented was ways in which managers, on a day-to-day basis, can drive engagement in an organization.  The list includes:

  • Personal engagement;
  • Recognition and appreciation on a regular and ongoing basis;
  • Career development;
  • Belief in the future of the organization; and
  • Compensation.

His research shows that belief in the future of the organization is the most important item on that list.  Without current information about vision, strategy, goals – both long-term and short-term – employees are likely to fill in the blanks themselves.  Honest, timely information about what’s happening, and engaging employees in that discussion, is powerful.

Really, how complicated is that?

Let us know what you are doing in your organization to drive employee engagement.

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June 15, 2012

HR Fact Friday: NLRB Outlines Acceptable Social Media Policy Elements

Filed under: Communication,Employment Law,General HR Buzz — Tags: , , , — Paul Hendrycks, VP Sales and Marketing @ 6:00 am

The National Labor Relations Board (NLRB) has issued a sample employment social media policy it believes would be lawful and not interfere with employee rights to engage in concerted activities under the National Labor Relations Act.  You can read the NRLB’s report and sample policy here.National SHRM has published an excellent summary of what an employer can say in such a policy.  Below is that summary:

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May 2, 2012

Uniforms and Perfume…More on the Subject of Dress Codes

Filed under: Benefits,Communication,Compensation,Compliance,Employment Law,General HR Buzz,Management Practices — Tags: — Joyce Marsh, HR Content Manager @ 6:00 am

This is the third in a series of blogs regarding dress code policies.  Once the discussion begins, it inevitably moves into the area of personal hygiene.  One employee may unknowingly wear a perfume or cologne that another employee is allergic to.  Or then there are the hygiene issues on the other end of the spectrum, when a little perfume (aka deodorant) may be in order.  How do you address those issues?  Read on for some helpful hints.

8.            Can uniforms be required?

Generally, yes.  However, there are state and federal restrictions as to who must pay for the uniform and the cost to maintain it.  The Department of Labor defines a uniform to be anything that associates the clothing with the employer, (e.g. includes a logo, emblem, or distinctive color).  It also includes such items as tuxedos (as might be required in a restaurant) or a particular kind of blazer or jacket.  Some states define “uniform” even more broadly and consider it to be anything that the employer requires the applicant / employee to purchase.

The federal Fair Labor Standards Act (FLSA) does not require an employer to buy or maintain an employee’s uniform.  The FLSA allows an organization to require an employee to pay for it provided the costs don’t reduce the employee’s wage below the statutory minimum or reduce overtime.

However, numerous state laws require employers to pay for uniforms and for the cost of maintaining them if they require anything other than normal laundering.  Some states permit deposits.  States generally also have very strict prohibitions regarding what can be deducted from an employee’s paycheck.

9.            Can we restrict the wearing of perfumes and colognes?

Some individuals have hypersensitivities to chemicals or allergic reactions to perfumes, colognes, and other scented products.  The problem is a sensitive one and a policy restricting the use of scented products may offend some employees.  However, employers unwilling to deal with the issue may risk ADA discrimination if they refuse to accommodate an employee with an allergy that qualifies as a disability.  Consequently, some companies have instituted fragrance-free workplace policies and enforce them the same as any dress code policy.

10.          What about hygiene issues?

Obviously, addressing employee hygiene and body odor are sensitive issues.  However, they should be handled in the same manner as dress code issues.  Body odor by itself is not a disability under the ADA, but it could be a symptom of a serious underlying problem that may be protected.  Believe it or not, there have been cases where employees have been fired for body odor who later sued, claiming they were disabled under the ADA.

11.          What should be considered in drafting and implementing a dress and grooming policy?

a)            The policy should be based on business justifications.

b)            While an exhaustive list of “do’s and don’ts” is probably not required or advisable – you can’t write standards for every situation – require specific, unambiguous standards and provide some general examples (e.g., even examples of casual attire should be provided…are t-shirts and shorts appropriate?).  Examples should include items of clothing that are required, optional, and never acceptable.  Avoid using standards that are targeted at one sex, race, or ethnic group.  Attempt to define.

c)            Inform your employees.  Employees should understand the business reasons behind the company policies and have a good understanding of the standards.  Such communication should begin at the job interview, continue at orientation, and be well explained in the handbook and through ongoing communications.  Employees should also be aware of the penalties for noncompliance.

d)            Enforce the policy consistently for all employees to minimize the chances of discrimination charges.  However, be aware, that the law may require you to make exceptions to accommodate certain individuals.

e)            Provide accommodations for religious reasons, disabilities, and other appropriate reasons.  Ensure that managers are aware of these legal requirements.

f)             Ensure that managers are consistent in implementing the policies and instituting corrective actions as necessary.  Insist that managers follow the rules themselves.

g)            Enforce the rules, but don’t dictate.  Don’t punish the group and institute stricter rules because a few individuals are dressing inappropriately.  Rather, discipline those requiring it.

h)            Indicate to whom questions regarding the policy should be addressed.  Employees should be able to ask their managers as well as an alternate party, such as HR.

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April 9, 2012

Have You Thanked Your Pulse Lately?

Yes, we should always say thank you to that steady beat of our pulse every morning when we wake up.  But the pulse I’m referring to is the pulse of your organization.  You know, that person who (seemingly) effortlessly manages everything in the office and picks up the pieces when things fall apart.  I’m talking about your administrative professional.  And the 2012 Administrative Professionals Day® is just around the corner and this year’s theme is: “Admins, the pulse of the office.”

Administrative Professionals Day will mark its 60th anniversary on April 25, 2012. Over those decades, the job of an administrative professional has changed dramatically thanks to new tools, techniques and seismic shifts in the economy and culture itself. But admins have remained the steady center of efficiency through it all, helping ensure that jobs get done right, on time and under budget. Admins are one of the engines of business, particularly in a complex economy. In a world that demands the accurate and speedy movement of digital information, admins are masters of data. And they do this while maintaining their more traditional role as the gatekeepers for many customers, clients and employees. Quite simply,admins are the pulse of the office.

Observed since 1952, Administrative Professionals Week is originated and solely sponsored by the International Association of Administrative Professionals (IAPA).  Over the years, Administrative Professionals Week has become one of the largest workplace observances. The event is celebrated worldwide, bringing together millions of people for community events, educational seminars and individual corporate activities recognizing support staff.

A few interesting statistics about administrative professionals:

  • There are more than 4.1 million secretaries and administrative assistants in the U.S., according to U.S. Department of Labor statistics, and 8.9 million people working in various administrative support roles

According to IAAP’s 2011 Administrative Professional Skills Benchmarking Survey report, the typical administrative professional…

…is a 45-year-old woman.
…has at least an associate’s degree from a college or university.
…holds the title of “administrative assistant” or “executive assistant.”
…has at least 15 years of work experience.
…supports at least 3 managers and/or executives.
…works for a company with at least 500 employees.
…earns an hourly wage equal to about $45,000 a year.
…is responsible for troubleshooting office software and training others how to use it.
…makes purchasing decisions worth about $15,000 a year for their office.

So let’s all stop and mark our calendars to “Thank Our Pulse(s)” every day and especially during Administrative Professionals Week  - April 22-28 – and Administrative Professionals Day on Wednesday, April 25.  For some ideas on how to celebrate, check out the IAPA’s website by clicking here.

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