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March 8, 2010

Woman fired for ALL CAPS e-mail wins court fight

Filed under: General HR Buzz — Gene @ 12:45 pm

Writing in all caps is one of the most annoying e-mail etiquette breaches. But would one of your managers fire someone for it?

That’s exactly what happened to one woman in New Zealand. Vicki Walker, former controller for a health care company, was fired for sending what her boss called “confrontational” e-mails.

For example: One message advising her staff on how to fill out claim forms contained text in all capitals, as well as some statements in bold and red fonts.

Walker took the company to court for wrongful termination (New Zealand employees can only be fired for cause). The company defended its action by arguing that she caused “disharmony in the workplace.”

But the court didn’t buy it and awarded Walker $17,000. Annoying, yes, but misusing the caps lock key wasn’t a serious enough offense for termination

Source: Sam Narisi -hrmorning.com

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Employees Can’t Get No Satisfaction?

Filed under: General HR Buzz — Tags: — Jane @ 10:00 am

According to a Conference Board study, Americans are increasingly dissatisfied with their jobs.  The survey found that only 45% are happy in their positions.  That’s the lowest number in the 22 years that the Board has been doing the study.  By contrast, in 1987, a majority of workers (61%) were satisfied at work.  Employees under 25 had the highest level of dissatisfaction.  Other findings included:

  • 56% of employees like their co-workers
  • 51% were satisfied with their bosses
  • 56% were satisfied with their commute
  • 51% find their jobs to be interesting

According to a CareerBuilder survey, 19% of employees plan to change jobs in 2010 and another 9% intend to do so in 2011.  Hopefully these people will have somewhere to jump to.  It’s suggested that these people may be motivated to seek work elsewhere because of pay and benefits cuts in recent years.

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February 19, 2010

HR Fact Friday: Fraud by Employees Common

Filed under: Discipline & Termination, General HR Buzz — Tags: , , — Paul @ 6:00 am

Occupational fraud might be more common than many HR professionals suspect, and some experts argue that the economic downturn might be leading more people to commit fraud because they are facing mounting financial pressure on the home front.

U.S. organizations lose an estimated 7% of revenues to fraud each year, according to the Association of Certified Fraud Examiners’ (ACFE) 2008 Report to the Nation on Occupational Fraud & Abuse. The largest cases occurred in manufacturing, banking and insurance, respectively. The median loss was $175,000, researchers found.

Embezzlement takes many forms, such as stealing cash or diverting resources to pay personal expenses and then trying to hide them as legitimate vendor payments, noted Hubert Klein, a partner at Amper, Politziner & Mattia in Hackensack, NJ.

People in every industry have the capacity to commit fraud, but, according to the ACFE, those in accounting and upper management are most likely to do so. Most are first-time offenders: Only 7% of those caught had prior convictions, and just 12% had been terminated previously by an employer for fraud-related conduct, the researchers found.

Adopt internal controls, a monitoring program and a formal process for investigating anomalies to reduce the risk of fraud. Other recommendations include consulting with an attorney(s) and accountants to set up best practices internal audits and review the organizational structure and controls to make sure employees “aren’t using their expense accounts to pilfer.” Also watch for jobs with troublesome overlapping responsibilities, such as where one person is responsible for paying bills and reconciling bank statements.

Source: HR Magazine, Pamela Babcock, 2/2010, pg 14

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February 17, 2010

2010 HR Educational Webinar – Employee Opinion Surveys

HRN’s 2010 HR Educational Webinar series continues with a unique and informative discussion being presented on Tuesday, March 16 2010 at 2pm Eastern Time by HRN Consultant, Gene Mandarino.

The topic is:
Employee Opinion Surveys – Improving the Workplace

To register go to: https://www1.gotomeeting.com/register/640981361

An employee opinion survey is a dynamic process that generates valuable feedback. It can measure employee attitudes about important matters that affect productivity, turnover and their level of engagement. Done correctly, the survey will yield some very clear actions management and employees can take to enhance what is working well and address areas that need improvement. Done poorly, a survey will erode employee trust and leave staff feeling frustrated and demoralized.

In this 60-minute FREE HR educational webinar you will learn:
- Best practices and common mistakes made when administering an employee opinion survey
- Common areas of dissatisfaction
- Real strategies organizations have used to positively impact areas of dissatisfaction 

We look forward to your participation.

Sincerely,

Paul Hendrycks
Vice President, Sales & Marketing
HRN Management Group
paul@hrnonline.com

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February 10, 2010

Job Hunting? Now May Be a Good Time to Kick the Habit

Filed under: General HR Buzz, Hiring & Jobs — Mike @ 1:01 pm

Given the economy and record unemployment rate, employers can afford to be choosy in their hiring practices. In addition to credit checks, drug testing and background investigations, some companies are now conducting nicotine tests on prospective candidates.

Federal law doesn’t protect smokers from discrimination, however 16 states have laws prohibiting employment decisions based on the tobacco habits of a candidate.

In 2008 Caterpillar Inc. banned smoking on its worksite and Whirlpool Corp. fired 39 workers who lied about not smoking to avoid paying an increase in health care premiums, according to Colleen Madden, a researcher at Challenger Gray.

Memorial Hospital in Chattanooga, Tenn., doesn’t hire new employees who use any kind of tobacco products, on or off duty, according to Madden. Nicotine screenings are included with the usual drug screenings.

Sometimes the habit proves a stronger lure: In 2006, Weyco and Scotts Miracle Grow each stopped hiring smokers, and four Weyco workers quit rather than take the mandatory nicotine screening.

The best advice when applying for a job: Be truthful on the job application, even if you’re a smoker.

Source: www.walletpop.com

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February 6, 2010

McDonald’s Continues Resurgence and Provides a Number of Valuable Leadership Lessons

Filed under: General HR Buzz — Gene @ 9:15 am

McDonald’s continued resurgence offers credible support to the notion that the Oak Brook, Ill.-based company has performed arguably the most impressive business turnaround this decade. The resurgence of an American icon provides a number of valuable leadership lessons for corporate America.

Those lessons include: (more…)

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February 5, 2010

HR Fact Friday: Business Ethics Improved During Recession

Filed under: General HR Buzz — Tags: , , , — Paul @ 8:45 am

Finally some good workplace news to come out of the recession.

In the January issue of HR Magazine it was reported that a devastated U.S. economy did not translate into an increase in unethical behavior at U.S. companies, according to a study from the Ethics Resource Center (ERC). Although the ERC’s 2009 National Business Ethics Survey report found that retaliation against employees who reported misconduct has increased slightly since a similar survey two years earlier, most other measures of ethical behavior improved. According to the report:

(more…)

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January 25, 2010

Sam’s Club Contracts Out Sampling Staff

Filed under: General HR Buzz, Hiring & Jobs — Mike @ 7:56 pm

Wal-mart, considered by some to be practically immune to the recession, has decided to layoff over 11,000 workers at its Sam’s Club member-only discount stores.

Sam’s CEO recently said in a memo that the company contracted with Shopper Events, a third-party marketing company based in Rogers, Ark., to run the Sam’s Club demo program instead of the mostly part-time employees. The company, which employs about 110,000 in its 600 stores, didn’t provide details on cuts at specific stores but said each Sam’s Club store has on average 18 demo associates and two new business membership staffers.

Read the full article here

Source: Business First of Columbus

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January 15, 2010

HR Fact Friday: Americans’ Job Satisfaction Falls to Record Low

Filed under: General HR Buzz — Tags: , , — Paul @ 8:16 am

Even Americans who are lucky enough to have work in this economy are becoming more unhappy with their jobs, according to a new survey that found only 45% of Americans are satisfied with their work.

That was the lowest level ever recorded by the Conference Board research group in more than 22 years of studying the issue. In 2008, 49% of those surveyed reported satisfaction with their jobs.

The drop in workers’ happiness can be partly blamed on the worst recession since the 1930s, which has made it difficult for some people to find challenging and suitable jobs. But worker dissatisfaction has been on the rise for more than two decades.

(more…)

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December 30, 2009

What’s Good for the Signore is Good for the Signora

Filed under: General HR Buzz — Tags: , — Jane @ 10:05 am

U.S. workers are well aware of discrimination issues at work.  Since 1964 Title VII has prohibited sex discrimination in the workplace.   Other countries are catching up to U.S. equal employment standards.

A new Italian law has ended retirement age discrimination based on sex.   A good thing you say?  Most Americans would agree with that.

However, apparently not all Italians agree.  Previously, female employees could retire at 60, 5 years earlier than men.  The difference had been justified by crediting women for taking care of the family and housework.

The European Commission found the rule to be illegal, forcing Italy to change the law.   The law applies only to government employees for now but it is likely to be extended to the private workforce as well.

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