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March 8, 2012

Listen to Your Mother

Last week, we spent several hours locked in a room together talking about performance management.  Dull?  Hardly.  Waste of time?  Only if the great ideas are not acted upon.  Bottom line?  The tenets of performance management really are the fundamental drivers of an organization’s success.

Sustainable growth in an organization comes about through:

  • Fully engaged customers, which come about through:
  • Fully engaged employees, which come about through:
  • Great managers, who:
    • Hire for talent;
    • Engage those talents and focus on success; and
    • Keep the focus of individual employees on company-wide goals.

Although it may seem obvious, the main job of the manager is to align the focus/productivity of each employee with organization-wide goals.  Success for a manager is measured by how well the team performs.   Often, managing employee performance becomes a peripheral – something managers do if their work at hand is complete – instead of a core competency.

Yes, even giant innovators like Google, see the value in developing managers.  Adam Bryant wrote about Google’s efforts to understand its best and most effective managers in The New York Times last year:   “. . . . the ability, say, to write computer code in your sleep — ranked dead last among Google’s big eight. What employees valued most were even-keeled bosses who made time for one-on-one meetings, who helped people puzzle through problems by asking questions, not dictating answers, and who took an interest in employees’ lives and careers.”

HRN Performance Solutions can help your organization with its performance management needs.  We offer in-depth, hands on training for managers and an online performance management system, Performance Pro, which provides managers with a tool to assist them in being the great manager they were hired to be.


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