Payday loans

August 15, 2011

Rudeness in the Workplace

If it seems like people at work aren’t treating each other as nicely as they used to, you may be right.  According to a study presented at the annual meeting of the American Psychological Association, there is a growing problem with “workplace incivility.”  This new term is described as “a form of organizational deviance…characterized by low-intensity behaviors that violate respectful workplace norms.”  The study indicated that 86% of workers at 3 Midwestern firms reported incivility at work.

So why the increase?  Probably a number of factors contribute including doing the same or more with less workers, longer hours, and higher demand.  Rude behavior, insults, and bad manners do not contribute to a positive morale in the workplace and can also effect productivity.

If this describes a situation in your workplace, some things you can do to encourage civility include the following:

  • Meet as a team to establish guidelines and expectations for relationships within the workplace.
  • Conduct “lunch and learns” focusing on hypothetical situations, discussing how to resolve disputes in the workplace.
  • If workload is high, discuss if there are alternate methods to reduce the workload and the stress associated with it.

 

Share

No Comments

No comments yet.

RSS feed for comments on this post.

Sorry, the comment form is closed at this time.